The Bullybeds.com Return Policy
Free shipping on all orders
Free returns
20-year warranty
Free shipping on all orders
Free returns
Free shipping on all orders
Free returns
20-year warranty
Free shipping on all orders
Free returns
Free shipping on all orders
Free returns
20-year warranty
Free shipping on all orders
Free returns
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- [Blankets](/content/collections/blankets "Blankets"/index.html)
- [Dog crates & more](/content/pages/return-policy# "Dog crates & more"/index.html)
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# Return Policy
**Bully Beds Return/Shipping Policy**
### **30-Day Home Trial**
You and your dog have **30 days from delivery** to try your Bully Bed.
To qualify for a full refund or exchange, the bed must be:
- Returned **in the original box**
- Clean and free of damage (no rips, tears, chew marks, stains, odors, urine/feces/vomit)
- With all tags attached
Beds showing any damage, removed tags or contamination are **not eligible** for return.
### **If You Don’t Have the Original Box**
We can still provide a return label, but:
- A **20% restocking fee** applies
- The replacement box must be **approved** by Bully Beds
- Box cannot exceed **34" x 22" x 22"** (oversized boxes are not accepted and will not qualify for a refund)
Any oversized shipping charges incurred will be deducted from the refund.
### **Return Authorization Required**
All returns require a **Return Number (RA)** obtained by emailing **support@bullybeds.com**.
Returns submitted without an RA or after the 30-day window cannot be accepted.
Free return shipping applies only to orders within the **continental USA**.
Orders placed after a return, international orders, orders after an exchange , or within 30 days of a previous return, incur a **25% restocking fee** and do not qualify for free return shipping.
Once a bed has been exchanged or returned, only **one additional exchange** may be offered (no refunds after an exchange).
### **Refund Processing**
Once your return is received and inspected, refunds are issued within **5–8 business days** to the original payment method.
**Final Sale Items (No Returns):**
- Clearance items
- Open box
- Deal of the Day
- Any item discounted **30% or more**
### **Dog Crates**
Dog crates must be returned:
- In the **original box**
- Clean and undamaged
- Free of odors, stains, or bodily fluids
A **$50 return fee** applies, and outbound shipping charges are non-refundable.
* * *
# **Shipping Policy**
Most orders ship within **1–2 business days** via FedEx (or other carriers as needed).
We cannot control carrier delays but will assist in resolving issues.
Expedited shipping timeframes begin **when the order ships**, not at checkout.
Expedited and international shipping charges are **non-refundable**.
We cannot issue refunds for items **in transit**—they must first be delivered and processed through our standard return procedure.
* * *
# **Non-Bed Items (Covers, Blankets, Accessories, Supplements)**
These items are **final sale** unless **unopened and unused**.
Unopened returns are eligible for **exchange only** and are subject to:
- Customer-paid return shipping
- A **20% restocking fee** minus outbound shipping costs
* * *
# **Lost, Stolen, or Misdelivered Packages**
We are not responsible for packages that are:
- Stolen after delivery
- Misplaced by a mailroom or building
- Delivered to an incorrect address entered by the customer
We will assist in locating the package, but replacements or refunds cannot be issued in these cases.
* * *
# **Order Changes or Cancellations**
If an order has already shipped or been delivered, cancellations or address changes incur a **25% fee** due to carrier charges and return shipping costs.
This includes requests to change bed cover colors after delivery.
* * *
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